FAQ
Frequently Asked Questions
Have questions about our jewelry, orders, or shipping? We’ve answered some of the most common questions below. If you can’t find what you’re looking for, feel free to contact us—we’re always happy to help.
Are all your jewelry pieces handmade?
Yes. Every piece at TAINO Jewelry Studio is carefully handcrafted by skilled artisans in our atelier, ensuring exceptional quality and attention to detail.
What materials do you use?
We use premium materials, including solid gold, sterling silver, freshwater pearls, and carefully selected natural gemstones to create jewelry that lasts.
Do you offer custom jewelry?
Absolutely! We create custom jewelry based on your ideas and preferences. Contact us to discuss your design, and we’ll guide you through the process.
How long does it take to make a handmade piece?
Most handcrafted pieces are completed within 2–4 weeks. Custom designs may require additional time depending on their complexity.
Do you ship internationally?
Yes. We offer secure worldwide shipping so you can enjoy TAINO Jewelry Studio wherever you are.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Can I return or exchange my order?
Yes. Unworn, unused items may be returned or exchanged within 14 days of delivery. Custom-made and personalized pieces are generally non-refundable unless they arrive damaged or defective.
How do I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a soft jewelry pouch or box.
- Avoid contact with perfumes, lotions, and harsh chemicals.
- Remove jewelry before swimming, showering, or exercising.
- Clean gently with a soft polishing cloth.